Refund and Returns Policy
Introduction
Thank you for shopping at ilvixa. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from our website, https://www.ilvixa.store. By making a purchase, you agree to the terms described herein.
Eligibility for Returns and Refunds
Return Timeframe
You may return most items within 30 days of the original purchase date. The item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (773) 478-9293. You will need to provide your order number and the reason for the return.
Shipping for Returns
You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Partial Refunds
Partial refunds may be granted in the following situations:
- Item is returned used or damaged
- Item is missing parts or accessories
- Item is not in its original condition
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (773) 478-9293
- Address: 2874 Southwest Oak Drive, Chicago, Illinois 60694, United States
Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.